FAQ
ORDERS
| Q.1 How do I place my order? |
- Kindly view all our products from the homepage at www.omarnaser.com,
- Select your desired piece and click “Add to Cart”. Once you've added all items, it's time to checkout under “Cart”.
- Sign in to your account or, if you have not yet created one, sign up and select your desired item to proceed to checkout.
- Enter your full name, shipping address and contact number then you will be directed to select your payment method. to complete your order.
| Q.2 Can I cancel or modify my order? |
Yes, you might be able to cancel some items before we prepare your order. Since your orders are promptly prepared and dispatched, we ask you kindly to contact our customer service advisors the soonest to cancel or make changes to your order. Further information on canceling an order can be found under our “return & exchange policies” section.
| Q.3 How can I track my order? |
Once your order is confirmed, we'll dispatch it within 2-3 business days. Delivery takes 3-7 business days, depending on your location. Tracking information and an estimated delivery date will be provided. Kindly note that if there are any delays with your order, you may email us at support@naserofficial.com
OMAR NASER SERVICES
| Q.4 How can I contact OMAR NASER? |
For any inquiries related to online orders and returns contact us at support@naserofficial.com
For any assistance related to repairs and exchanges contact us at support@naserofficial.com
For wholesale and stocking inquiries contact us at omarnaser@naserofficial.com
| Q.5 How can I receive news about OMAR NASER? |
You can subscribe to our newsletter and follow OMAR NASER on social media platforms.
Instagram: https://instagram.com/naser.official
Facebook: https://facebook.com/naserofficail
| Q.6 How can I subscribe/Unsubscribe to the newsletter? |
OMAR NASER’s newsletter allows you to stay up-to-date with all the latest news, collections and promotions. You can manage your newsletter subscription from your account settings page and unsubscribe at any time from the footer of any newsletter you receive.
PRODUCT INFORMATION
| Q.7 How accurate is colo display on the internet? |
Our product shots are true to image and will only vary when displayed under different lighting. Please note that styled shots may show a difference in color due to adjusted lighting for the shoot.
We always offer product shots to reflect real product colors and shapes. Kindly note that colors may vary depending on your computer monitor’s, mobile device’s or table’s brightness settings.
| Q.8 Are all of your products available on the website? Where do I find items that I have seen in the press or magazines? |
For inquiries about specific OMAR NASER products, please include a photo of the requested item, send it to support@naserofficail.com , and we shall get back to you shortly with further details in regards to availability.
RETURNS
| Q.9 How can I return or exchange an OMAR NASER product? |
ONLINE PURCHASES: You can return all or part of your order within 14 calendar days from the date of receiving your order. Simply complete the return form online on our “Contact Us” page and don’t forget to add your order number. All items to be returned or exchanged must be in unworn, undamaged, and unused condition. Original tags must be attached, and products must be in their original packaging for them to be applicable for any refunds or exchange. We will then arrange for a pick-up with an additional fee.
Items purchased via our online store can only be returned or refunded via our online store. Kindly email us at support@naserofficail.comfor further assistance.
OMAR NASER will only provide a refund or an exchange if shipping instructions have been met. We shall inform you with our return shipping instructions in order to process the return/exchange process. For further assistance regarding shipping please email us at support@naserofficail.com
If the above conditions have been met, you will receive a refund for the returned products excluding initial delivery fees incurred.
| Q.10 Can I change or return an item gifted to me by someone else? |
ONLINE PURCHASES: If the product is in new condition and in its original packaging you can exchange it by contacting us at support@naserofficail.com within 14 calendar days from the date of receipt. Please refer to our “exchange & return policies” section for any further assistance.
CARE & REPAIR
| Q.11 How do I repair an OMAR NASER item? |
If your OMAR NASER product requires any repairs kindly email our customer service team at support@naserofficail.com Our specialists will be happy to guide you.
Please note: Some repairs may be subject to charges, and not free of charge, under certain conditions and they must be shipped to Italy with all customs and duties covered.
| Q.12 How do I look after my OMAR NASER item? |
Please refer to our care instruction policy for further details. You can also refer back to the care instructions card inserted with every product.
SHIPPING & DELIVERY
| Q.13 Are delivery charges refundable? |
Original shipping charges incurred at the time of purchase are non-refundable.
| Q.14 How do I change my delivery address? |
Should you need to change the delivery address, please contact us via email at support@naserofficial.com with an updated delivery address within an hour from your purchase time.
| Q.15 When can I expect delivery of my order? |
Deliveries are normally made from Mondays to Fridays, between 9 a.m. and 5 p.m. Product(s) will typically dispatch within 3 – 7 business days (though shipping can take longer in certain regions).
| Q.16 Is there a receipt for delivery? |
Yes, an electronic receipt will be emailed to you within one hour of your purchase.
| Q.17 What should I do if I have not received the order? |
In case your order took more than 7 working days, kindly email us at support@naserofficial.com and we will be happy to update you on your order’s status.
| Q.18 Are there any shipping restrictions? Are there any restricted delivery address? |
No there are none. If you have an issue in finding your shipping address, kindly email us at support@naserofficial.com
| Q.19 Shipping Times & Costs? |
We ship via Fedex or DHL. Deliveries are normally made Mondays through Fridays, between 9 a.m. and 4 p.m. Product(s) will typically arrive within 3 – 7 business days (though shipping can take longer in certain regions).
| Q.20 What do I do if I have an issue concerning my order? |
If you face any problem with your purchase, please do not hesitate to email us at support@naserofficial.com immediately. Kindly make sure to send a photo of the damaged item if applicable. You have up to 14 days after your purchase date to exchange or get a refund on defected items.